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PimpFish Forums / Support / How on earth did I expire?
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bystander
Member 		# Posted: 9 Jan 2008 21:51
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Registration cannot be completed because the user name or serial number could not be found in our customer records. Please post on our support forums so we can help you out with this problem. Remember to include the full text of this error message when posting.
(Error E1)


I got blindsided with this at the beginning of the year. My 1cpg.key no longer works (gets changed to 1cpg.old), and there is no place to enter any kind of registration information like we had to do last year. This error code sounds to me like it's trying to send information about me to some server somewhere - a function I most definitely don't want happening - and that that server has either had my registration information deleted, or it's gone down. I waited a week or so, hoping it might be a temporary state of affairs, and even uninstalled and reinstalled, to no avail.

So, what's going on?
arnij
Admin 		# Posted: 25 Jan 2008 04:16
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Hi Bystander,

Of course you haven't expired

Please contact customer support by e-mail and we will help you from there. (I don't want to post sensitive license information on our board...)

Thanks

Arni J
Zabersoft Support
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